Most answers are already on your ticket. Start there, then use the right portal — marketplace bookings stay on KSTTS, company-portal bookings stay with that company.
Before you raise a complaint
Open My bookings and check the ticket reference, seats, date, and company name.
Confirm whether you booked on the shared marketplace or on a company page.
If you cannot log in, use Forgot password on the passenger login page. A code is sent to the mobile on the account.
A held marketplace seat expires if you do not pay the advance in time — search again, or release the hold from My bookings and pick a free seat.
If a payment fails, that booking is cancelled and you must search again. You cannot retry payment on the same cancelled booking.
If you cannot travel after a confirmed paid ticket, cancel it from My bookings. The seat is released; the advance is not refunded.
Where to go next
For a ticket you already paid or confirmed, your passenger account is the source of truth. To register a bus service on KSTTS, use Register your services instead of this page.
